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FREQUENTLY ASKED QUESTIONS

How do I login?
Click here to view a short video that explains the login process.
I cannot login - what do I do?
Contact Technology Support Services at techsupport@findlay.edu, x4357 (HELP) or 419-434-4357.
What do I do if I forgot my username and/or password?
Contact Technology Support Services at techsupport@findlay.edu, x4357 (HELP) or 419-434-4357.
Who can I call with questions?
If it is an issue that requires login or technical assistance, contact Technology Support Services at techsupport@findlay.edu, x4357 (HELP) or 419-434-4357.
If you have a question regarding content for a particular academic area or department, you will need to contact that particular unit. The University of Findlay is open Monday through Friday 8:00am-5:00pm EST. Please check with each department for extended hours.
What browser should I use to access MYFINDLAY?
Although all Internet browsers work pretty much the same way, a few are better when editing content within MYFINDLAY. For those using Windows, we recommend using Internet Explorer or Firefox. If you are on a MAC, we recommend using Firefox or Safari.
What happens if I get a "PAGE NOT DISPLAYED" or "404 ERROR"?
Instead of using the “Back” button, click on the left navigation or bread crumbs at the top of the page to go back.
After your session has been idle for 10 minutes, a countdown clock will appear showing you have 8 minutes before you are automatically logged out. Click the OK button on this screen to refresh your session clock. If you are automatically logged out, you will have to login to MYFINDLAY again.
Is MYFINDLAY secure?
Yes! From the login page through the entire site, systems are in place to ensure the privacy and confidentiality of your information. When you are logged in, you will notice HTTPS in your browser address bar.

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