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FREQUENTLY ASKED QUESTIONS

How do I login?
Click here to view a short video that explains the login process.
I cannot login - what do I do?
Contact Technology Support Services at techsupport@findlay.edu, x4357 (HELP) or 419-434-4357.
What do I do if I forgot my username and/or password?
Contact Technology Support Services at techsupport@findlay.edu, x4357 (HELP) or 419-434-4357.
Who can I call with questions?
If it is an issue that requires login or technical assistance, contact Technology Support Services at techsupport@findlay.edu, x4357 (HELP) or 419-434-4357.
If you have a question regarding content for a particular academic area or department, you will need to contact that particular unit. The University of Findlay is open Monday through Friday 8:00am-5:00pm EST. Please check with each department for extended hours.
What browser should I use to access MYFINDLAY?
Although all Internet browsers work pretty much the same way, a few are better when editing content within MYFINDLAY. For those using Windows, we recommend using Internet Explorer or Firefox. If you are on a MAC, we recommend using Firefox or Safari.
What happens if I get a "PAGE NOT DISPLAYED" or "404 ERROR"?
Instead of using the “Back” button, click on the left navigation or bread crumbs at the top of the page to go back.
After your session has been idle for 10 minutes, a countdown clock will appear showing you have 8 minutes before you are automatically logged out. Click the OK button on this screen to refresh your session clock. If you are automatically logged out, you will have to login to MYFINDLAY again.
Is MYFINDLAY secure?
Yes! From the login page through the entire site, systems are in place to ensure the privacy and confidentiality of your information. When you are logged in, you will notice HTTPS in your browser address bar.

Welcome to myFindlay! Your most frequently used applications are always within easy reach.

After you have successfully entered the system, the login area is personalized with your name along with the text Welcome back. In the example below, Derrick Oiler sees the following in the upper left of the portal after he logs into the system:

Derrick can click on the Personal Info link to access his My Info page, or he can click on the Logout link to end his session and exit the application.

The screen shown below highlights various features of myFindlay:

Tab, Section, or Context

  • The top level of organization within myFindlay is the log-in page, which is the first area seen by faculty, staff, students and the public.

    The next layer consists of Tabs. The Tabs are displayed horizontally across the top portion of myFindlay and are always accessible from any location. Within each tab, you can specify sub-sections that can be displayed as folders in the left sidebar. Within each tab and Sub-Section, you must have at least one Page.

    Portlets, which contain specific features and functionality, can be placed on pages. You can place multiple portlets on a page and configure them to best meet your specific goals.

  • A visual representation of the different levels of this organizational structure might look something like this:

myFindlay

->Tabs/Context/Section - Displayed horizontally across the top of the myFindlay

->->Sub-Section Folders - Displayed vertically in the left sidebar as a folder icon

->->->Pages - Displayed vertically in the left sidebar or inside a sub-section folder

->->->->Portlets - Specific feature applications with a configurable layout

Breadcrumbs

  • You can always see where you are or where you have been by looking at the Breadcrumb trail that displays directly beneath the myFindlay tabs. This trail is preceded by the words "You are here".

  • The site map is based on a hierarchical tree structure that is comprised of tabs. The root of this tree structure is the Home Tab.

  • In most situations, the breadcrumbs are links and can be clicked on at any time to return to your previous location. If you notice a breadcrumb section that cannot be clicked, this indicates that you do not have permission or access rights to that context or section.

Sidebar

  • The Sidebar navigation panel is a vertical column that is always displayed on the left side of myFindlay and is divided into specific navigational areas with each area identified by a header.

    • Quick Links - This area is always displayed, is consistent on all pages of myFindlay, and is divided into two Sub-Sections: personal and institution-specific links.

      • The personal links area can contain links to the following:

        • My Pages (all of your personal pages)

Shortcuts

  • Users can create 'shortcuts' to portlets on any page: the actual portlet is not placed on the page, but rather a shortcut-version that acts identically to the original portlet. If you update the original or the shortcut, all examples of the portlet are updated.

Portlet Administration

  • By clicking on the wrench icon that appears in the upper right of a portlet, you are able to select user preferences, settings, or security depending on the permissions that have been granted to you.

    • User Preferences (available for all) can be used to select choices that affect the manner in which the portlet behaves for you. The Settings and Permissions tabs are functional only for those who have been granted administrator-level permission to the portlet.

Online Help

  • By clicking on the question mark icon that appears in the upper right of a portlet, you are able to access the online help topic that explains the functionality of that portlet.

Footer Links

  • There are four links on the bottom of the portal: A-z Index, About US, Contect Us and UF Directory. Click on each link to access its respective information.

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